Tag: Loyalty Programs

Corporate Law Firm in Ahmedabad, India > Blog > Loyalty Programs

Customer consent in high-volume retail: Setting up compliance-focused loyalty programs

2025-09-29

Introduction Loyalty programs form the bedrock of customer retention and promotion strategies in Indian retail and e-commerce. They help in understanding and predicting customer behaviour. Loyalty programs also collect and analyze vast troves of personal data. This includes mobile numbers, transaction histories, geolocation, and behaviour insights. The Digital Personal Data Protection Act, 2023 (“DPDPA”), has…

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